Podcast

BSM - Measure Performance, Monitor KPIs, Minimize Risks

As the complexity of managing Business / IT services increases, organizations face an uphill task to deliver on their promises. Whether an internal or external service provider, managing these services is an ongoing, error prone and expensive process.
Business Service Management (BSM) is an approach that is aimed at helping decrease the Total Cost Of Service Ownership and improving Service Quality in an organization.
It delivers top-down visibility of the state of business services and provides management with the necessary information to make fact-based decisions. It is also an enabler to streamline relationship between service providers and service recipients, increase customer satisfaction and reduce the risks of business impact due service performance breaches.

This podcast brings to light the four components (Service Catalog, Service Mapping, Service Level Management & Service Financial Management) that make up BSM and the benefits these individual elements deliver to the involved stakeholders. The podcast also conveys the key factors to be considered for a successful BSM implementation.

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